I need to cancel an order. Can I do this on my end?
If you wish to cancel an order, please contact customer service as soon as possible via email (support@smokeblackcraft.coms
We will do our best to cancel the order before it is processed and shipped.
However, if you have already received a tracking number, we unfortunately cannot make further changes to your order

Can I add or remove an item from my order? What if I forgot to add my discount code to the order?
Our software unfortunately does not allow us to edit items or adjust prices to finalized purchases.
If you'd like to cancel and replace your order correctly before it is shipped, contact  Smoke Blackcraft customer service via support@smokeblackcraft.com

The discount/promo did not apply to my order.
If you are trying to use a code for your order, it must be applied before submitting your order.
Please note that only one promo is applied per order/ per customer. Codes are not combinable with additional coupons, BOGO offers, bundles, clearance, mystery boxes or collabs.
Once your order has been confirmed, it’s not possible for any changes to be made. 
Because of this, we ask that you verify all information inputted is correct BEFORE submitting your order (including adding codes or coupons)
I ordered during a free item promotion. I am not seeing the free item in my confirmation email. Did I get the free item?
For most of our promos involving a free clothing item, you are required to manually add the item in the size needed to your cart to qualify for the offer.
This also applies to any free promotion item that is NOT clothing related, such as an accessory or limited edition giveaway.
I ordered during a free item promotion sale, can I keep the item if I'm wanting a refund? 
All free items must be returned in like new condition in order for you to receive the refund you are requesting. If the item is not included in the package, you will be receiving an email inquiring about the free item and the refund process will be delayed until we get the item back
What are the exclusions to your free promos/bogos/sales?
Our exclusions include: sale items, discount codes, mystery boxes, other promotions and bundles. The description of all our mystery boxes, sale items and bundles does state that they are not valid with any of our promotions. If your cart shows that the promo item is not discounted or if the price does not change, check to see if you have included an exclusion in your cart.

I put the wrong shipping address. Can I change this?
Once an order is processed, the package will ship to the address provided at the time of purchase.
You can contact us via email right away at support@smokeblackcraft.com and we will do our best to make any changes necessary.
However, Smoke BlackCraft cannot guarantee an address change after a purchase is finalized.
Please note that SBC is not responsible for packages delivered to a wrong address inputted during checkout. Please refer to our Shipping Policy page

When will my order arrive? Will I be able to track it?
Please allow 3-5 business days for order processing and shipping. During sales, please allow 7-10 business days for order processing. 
Delivery times are not guaranteed and can vary. You will receive a confirmation email with tracking info to follow along once your order is ready to ship.
For more questions regarding shipping, visit our Shipping Policy page
Why did I not receive an order confirmation email?
You should receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it.
Otherwise, you may have input your email address incorrectly. You will need to contact us with the corrected e-mail.
This is especially important due to the fact that you will also receive all order updates, customer service communication and tracking info to your email.
I want to make a return or exchange. How do I do this?
Merchandise that is unworn, unwashed, and with the tag still intact can be returned for a refund or exchanged with SBC within 30 days of delivery.
All returns and exchanges will need to have the return form on the back of the packing slip filled out and included with your returned package - NO EXCEPTIONS.
Please note we do not refund original shipping fees and we do not cover return costs for return/exchange requests.
Smoke BlackCraft reserves the right to refuse requests that do not meet the requirements of our return policy.
I need to return or exchange boots/footwear that I purchased. What steps are needed?
Smoke Blackcraft provides free shipping labels for returns on footwear. If you need to exchange BCC will cover the shipping cost for the first request, if customer needs to exchange a second time they will be responsible for shipping cost.
SBC does not cover shipping cost for any Pool Slides or Slippers. Contact customer service via email for a return label. 
We ask that you please do not put the return label onto the actual shoebox itself or tape up the box.
Please note that the original shipping fee is non-refundable.
I received my order and my packing slip has a red stamp that states "Sorry!" and I am missing an item. Why is this?
An item on your order was out of stock at the time of fulfillment. If the rest of your items were in stock, we will ship the remainder of your order.
Customer service will contact you via email with more information regarding this notice.

When will a certain design be restocked? Do you have a mailing list?
We do have a mailing list that you can sign up for! The best way to keep up on restocking is to join the mailing list, follow us on Instagram, Twitter or like our Facebook page. 
We usually restock items several times a month and have announcements on these pages.
Instagram: @smokeblackcraft

Will you ever reprint a limited edition item or collab line?
Our limited edition prints are very limited and are not restocked.
This typically applies to our collaboration items as well.

I have a question about sizing. How do your t-shirts, etc. fit?
You can usually refer to the information on the item page in regards to fit and sizes.
Some size charts are on the item page but you can also find our sizing charts here: (https://smokeblackcraft.com/pages/sizing-chart)

The website won’t let me check out. I keep getting an error page. What should I do?
We recommend waiting and trying again later. Multiple attempts may cause multiple pending holds/authorizations with your payment method.
You may also try changing your browser and switching from mobile site to desktop site (or vice versa). 
These solutions have worked for others with similar check-out issues. Should the problem persist, please email us.
I received a cancellation email stating possible fraud. Why is this?
Please contact customer service via email for assistance

If you have any further questions not addressed here, please email: (support@smokeblackcraft.com